Help Center

Alizo is a service marketplace based in Cambodia that connects customers who need professional services (events, cleaning, photography, tutoring, and more) with verified service providers. You can browse, book, and pay for services entirely through the platform.

No — browsing and viewing service details is open to everyone without an account. However, you will need to create a free account to book a service, add items to your wishlist, or leave a review.

Click Sign up in the top-right corner of any page. Fill in your name, email address, and a secure password. You will receive a welcome email once your account is created. Registration is completely free.

Yes. Creating an account and browsing or booking services is completely free for customers. You only pay the service fee when you confirm a booking.

1. Browse to the service you want and click Book Now.
2. Fill in your event details — date, venue, contact information, and any special notes.
3. Review your booking summary and confirm.
4. Complete the payment to finalise your booking.

You will receive a confirmation email once payment is processed.

Once a booking is confirmed and paid, modifications are subject to the provider's availability. Please contact our support team as soon as possible if you need to make changes — we will do our best to accommodate your request.

Go to My Bookings in your dashboard and click Cancel Booking on the booking you wish to cancel. Please note:

• Bookings that have already been paid cannot be cancelled through the platform — please contact support.
• Cancellation refund eligibility depends on how far in advance you cancel (see our Terms of Service).

• Pending — Your booking has been placed and is awaiting provider confirmation.
• Confirmed — The provider has accepted your booking and payment is complete.
• Completed — The service has been delivered.
• Cancelled — The booking was cancelled by you or the provider.
• Rejected — The provider was unable to accept your booking. You will not be charged.

Alizo currently accepts credit and debit cards. All payments are processed securely. We plan to add more payment options in the future.

Yes. Some services support a deposit + balance payment model. If this option is available, you will see it clearly on the payment page. You can pay the remaining balance from your My Bookings dashboard before the scheduled service date.

Yes. All payment data is encrypted in transit using TLS. Alizo does not store raw card numbers on its servers. Our payment processing follows industry security standards.

Log in and go to My Bookings → Payment History. You can see all past transactions including payment dates, amounts, and statuses.

Reviews can only be submitted after your booking is fully paid. This ensures all reviews on Alizo are from genuine customers who have completed the entire booking and payment process.

Once submitted, reviews are permanent to maintain the integrity of ratings on the platform. If you believe there is an error or your review contains sensitive information, please contact support.

On the service detail page, each review has a Report flag icon. Click it and describe the issue. Our team reviews all reports within 48 hours.

Click Login → Forgot password? and enter your email address. You will receive a password reset link valid for 60 minutes. Check your spam folder if the email does not arrive within a few minutes.

Go to your avatar in the top-right corner → My Profile. From there you can update your name, phone, address, profile photo, and other details.

You can permanently delete your account from your Account Settings page. Please note that this is permanent — all booking history, reviews, and wishlist data will be removed.

Register for an account and then contact our team to apply for provider access. We will review your application and set up your provider dashboard. There is no listing fee to get started.

Payments are released after a booking is marked as completed and any dispute window has passed. Payment schedules and methods are discussed during your provider onboarding. For questions about a specific payout, please contact our support team.

Provider-initiated cancellations should be reported to our support team immediately. Frequent cancellations may affect your provider rating and standing on the platform. The customer will be fully refunded in such cases.